Buen Viaje Level 1 Pdf 19
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The experience of the service positively influences the level of satisfaction in all of the regions analyzed. Concretely, this is due to the fact that the service is what determines the reputation and reputation of the hotel. The more experience the tourist has, the more satisfied he will be.
The determinants of satisfaction when retiring have shown that the influence of this variable is positive in places such as parks, natural areas and golf courses, where this is a place for relaxation and tranquility. The category of accommodation in these types of places has a positive effect on the level of satisfaction, because people like to retire to a place where they can have peace and quiet.
The study showed that the qualities of the tourist that are satisfiable are: service, accommodation and the natural environment. Concretely, the service offered has a positive influence on the level of satisfaction, the same occurs with natural sites, where the influence of this variable is positive. With the category of accommodation, although the effect is negative, on the other hand, it is desirable that in places of tranquility offer these types of services and amenities to guarantee that tourists can retire in a peaceful and calm environment.
Abstract: The objective is to estimate the determinants of the level of visitor satisfaction based on their attributes in Todos Santos and Loreto, Baja California Sur (BCS) and El Rosario and Cosal, Sinaloa, magic towns located in the northwest region of Mexico. The bivariate probit model applied to the study areas clearly reveals that the two forms of satisfaction are interrelated (satisfaction in general and satisfaction when retiring). On the other hand, within the determinants of satisfaction that refer to the tourist profile, such as age, they have shown that the older the age has a negative impact on the level of satisfaction, while in natural areas such as parks the influence of this variable is positive. The PMs, because they are tourist sites where visitors come because they are places of tranquility, older people tend to spend time with the purpose of recreation and knowledge of the places because they are natural and tourist attractions. The attributes that consist of the experience of services is a component that within the literature has positively affected satisfaction. However, in the case of accommodation, the effect was negative, the foregoing is due to the fact that in these types of places the category of accommodation is not high as in mass tourism. People who prefer tranquility and to enjoy the natural and cultural attractions come to this type of site.
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